TERMS OF SERVICE

OVERVIEW

This website is operated by Lawen Health (LH). Throughout the site, the terms “we”, “us” and “our” refer to LH. LH offers this website (or “Site), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (or “Terms”), including those additional policies referenced herein and/or available by hyperlink. Please read these Terms of Service carefully as it sets out your rights and obligations.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

This Site is owned and operated by Roxana Bestrin Fuentes ABN: 86556737344. For further information email contact@lawenhealth.com.

ONLINE STORE TERMS

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECURITY AND PRIVACY POLICY

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

PRODUCTS OR SERVICES

Certain products or services may be available online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy here.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SHIPPING

If your order include an item that is out of stock, we may place the item on back order and endeavour to have it ready for shipping of local pick up within 5 business days.

 

Refunds are not offered for change of mind for any product or services. Refunds may be possible if the product fails to meet quality standards as determined by LH. Bad taste, strong smells, unexpected effects and other potential reactions or complementary medicine and any other service does not warrant a return.

Exchanges may be provided on a case-by-case basis. Customer are required to pay for shipping fees incurred by exchanges. Indivualised formulas cannot be exchanged.

 

DELIVERY

Shipping is handled by Australia Post. Damages to products occuring during transit need to be notified to contact@lawenhealth,com with photographic evidence.

 

CONSULTATIONS TERMS

CONSULTATIONS

Complementary medicine works by treating the individual and aims to enhance the individual’s capacity to self-heal. It offers a holistic approach which requires the client to disclose their medical history and presenting symptoms in great detail. This information, plus any pathology test results provided, will be used to create an individualised treatment protocol.

 

BOOKINGS

When a booking is made you will be contacted by email to submit intake forms prioir to consultation. If this is not possible the forms will be completed during the consultation. You will receive a reminder text message and/or email 1-2 days before your session.

The availability calender is updated on a daily basis, but ocassionally a therapist may not be available during your chosen time slot due to other bookings or personal reasons. LH will be in contact if your appointment needs to be rescheduled.

Online consultations are conducted via Skype, Zoom or similar program. Please download Zoom or Skype and familiarise yourself with the program prior to the session. Instructions will be communicated via email or the client portal. It is recommended that to find a private location where you are less likely to be disturbed and freely share confidential information.

 

CANCELLATION POLICY

There is strict 24-hour cancellation policy. If you have to cancel your consultation within a 24 hour period you may be charge 50% of the consultation fee.

 

WEBSITE TERMS OF SERVICE

 

DISCLAIMER

The content of this website and any provided materials, research, or communications are for education and informational purposes only. The content is not intended to be a substitute for professional health advice, diagnosis, or treatment. Always seek the advice of your qualified health practitioner with any questions you may have regarding your health condition.

 

INTELLECTUAL RIGHTS

This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by intellectual property laws. The Site is provided solely for your personal noncommercial use. Unless explicitly authorized by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

By posting or submitting any material (including, without limitation, comments, blog entries, Facebook postings, photos and videos) to us via the Site, internet groups, social media venues, or to any of our staff via email, text or otherwise, you are representing: (i) that you are the owner of the material, or are making your posting or submission with the express consent of the owner of the material; and (ii) that you are fourteen years of age or older; and (iii) you are granting us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. The foregoing grant shall include the right to exploit any proprietary rights in such posting or submission, including, but not limited to, rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. Also, in connection with the exercise of such rights, you grant us, and anyone authorized by us, the right to identify you as the author of any of your postings or submissions by name, email address or screen name, as we deem appropriate.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us or by the Site. However, you may not, without our prior written permission, frame or inline link any of the content of the Site, or incorporate into another website or other service any of our material, content or intellectual property.

 

COMPLEMENTARY MEDICINE SERVICES

You expressly agree that your use of, or inability to use, the Service is at your sole risk. All products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind. In no case shall LH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

INDEMNIFICATION

You agree to indemnify, defend and hold harmless LH and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.